Customer Install Terms

These terms apply to every ProAVTechStore order that includes installation, and are accepted at checkout. Every install partner adopts them. An install partner may give you additional written terms, but they cannot conflict with or reduce these.

1. Who does what. React Audiovisual Systems ("React AV"), operator of ProAVTechStore, sells you the equipment and manages your order. Your installation is performed by an independent, licensed and insured install partner ("Installer") that React AV assigns to your order. The Installer is not React AV's employee or agent.

2. What is included. For a Room Systems package, the base install price covers installing, configuring and testing the package equipment under standard conditions, plus an install kit of consumables (fasteners, cable ties, patch cables and similar small parts). For other orders, the Installer quotes and bills the installation directly.

3. Standard conditions. Power and a network connection within reach of each device; wall backing where mounting requires it; drywall over wood or metal studs; ceilings up to 10 feet; clear access during business hours. Your answers to the site questionnaire must be accurate.

4. Additional charges. The Installer bills you directly for anything outside the base install price, including site surveys, work beyond standard conditions, travel and trip charges, materials beyond the install kit, permit fees, and after-hours or short-notice scheduling. The Installer will quote these and get your approval before starting the work, except travel or trip charges disclosed when the visit is booked.

5. Permits and licensing. The Installer is responsible for any permits and inspections the work requires and, where state or local law requires it, for holding the necessary low-voltage contractor license and bond.

6. Your responsibilities. Provide safe access to the site at the scheduled time; have power, network and any building approvals in place; provide network settings and credentials needed to commission the system; and have someone available to sign off on completion.

7. Scheduling and cancellation. The Installer will contact you within two business days to schedule. If you cancel or reschedule less than two (2) business days before the visit, or the site is not ready or accessible when the Installer arrives, the Installer may charge a trip fee for the wasted visit.

8. Completion and sign-off. The Installer will test the system and ask you to sign off. The work is complete when you sign off, or five business days after the request if you have not reported a defect.

9. Warranty. The Installer warrants its workmanship for one year after sign-off. Equipment is covered by the manufacturer's warranty; contact React AV for equipment warranty claims.

10. Liability. The Installer is responsible for its work and its personnel at your site. React AV is not liable for the Installer's work, and neither React AV nor the Installer is liable for indirect or consequential damages, including lost data or business interruption, except where the law does not allow this limit.

11. Payment and taxes. React AV collects the equipment price and any base install price at checkout, with applicable taxes. The Installer invoices additional charges directly, with any taxes that apply to them, payable as stated on its invoice.

12. Questions and disputes. Contact React AV through ProAVTechStore with any concern about your installation; React AV will work with you and the Installer to resolve it.